Shipping
Q1:How long will the order take to arrive?
Normally it will take 24 hours to prepare the items. After order being shipped out, it usually takes 2-5 business days to deliver to you.
During holidays or shopping festivals, your order may be delayed 1-3 days in processing and several days in transport based on the shipping company, please wait in patience.
Q2:Which country do you ship to?
A1:We shipped to UK, Germany, France, Italy, and Spain.(Customers from other EU countries can consult customer service for details.)
Q3.Which country do you ship from?
A2:Orders will be shipped from the corresponding country (UK, Germany, France, Italy or Spain).
Q4:How long will it take to receive my order?
A3:Delivery Time=Processing Time+Shipping Time
For example, if you order a guitar, it will need 1-2 business days of processing time and then 3-9 business days of shipping time. Therefore,It takes 4-11 working days to deliver normally.
Affected by the covid-19, the delivery time of orders is extended by about 5-25 working days from the original time.If you place the order,means agree the rule.
Q5:How much is the shipping fee?
A4:Free shipping on all products.
Q6:How do I contact the seller if I want to ship to other countries?
A5:Please send an email with the product link to our customer service: service@ukmail.donnermusic.com. If you want to buy oversized products such as guitars, ukuleles or pianos and ship them to other countries, you can also contact us and we will calculate the shipping cost for you based on the shipping country.
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